mercy4d Platform Privacy Notice

This page describes what we collect when you use mercy4d and how we keep that data protected. We at mercy4d collect personal information to operate our platform, process your deposits and withdrawals, verify your identity, and comply with local regulations. Your data is encrypted in transit and stored on secured servers. We do not sell your information to third parties.

Our privacy practices apply to all users of mercy4d across supported jurisdictions—whether you access our live-dealer tables, sportsbook, slots, or esports markets from Jakarta, Surabaya, Bandung, Medan, or Semarang. This notice explains your rights, our obligations, and how to contact us if you have concerns about your data.

We recommend reading this notice in full before registering an account on mercy4d.

What data we collect

We collect information you provide directly when you register an account on mercy4d. This includes your email address, username, password (hashed for security), full name, date of birth, phone number, and residential address. We also collect government-issued ID information during KYC verification—ID type, ID number, and photos of your ID and a matching selfie.

When you use mercy4d, we collect transaction data: deposit amounts, withdrawal requests, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and settlement status. We log your gameplay activity—games played, stakes placed, results, and account balance changes. We also collect technical data: your device type, operating system, IP address, browser type, and timestamps of your sessions.

We do not collect your payment card details directly. Payment processing is handled by third-party payment processors who comply with PCI DSS (Payment Card Industry Data Security Standard). We receive only confirmation that your transaction succeeded or failed.

How we use your data

We use your personal information to operate mercy4d: create and maintain your account, process deposits and withdrawals, settle gameplay results, and send you account notifications. We use your email to confirm registration, reset your password, and notify you of account activity or policy changes.

We use your KYC information to verify your identity and comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations. We may share your information with regulatory authorities if required by law. We use your transaction and gameplay data to detect fraud, prevent abuse, and investigate disputes.

We do not use your data for marketing purposes without your consent. We do not sell your information to third parties. We may share aggregated, anonymized data with analytics partners to understand platform usage trends—this data cannot identify you personally.

Account data

Email, username, password, name, date of birth, address, phone number — used to operate your account and verify your identity.

Transaction data

Deposits, withdrawals, payment methods, settlement status — used to process payments and comply with regulations.

Gameplay data

Games played, stakes, results, balance changes — used to settle outcomes and detect fraud.

Technical data

Device type, IP address, browser, session timestamps — used to operate the platform and prevent abuse.

Data storage and third-party processors

We store your data on secured servers located in multiple jurisdictions. Our servers may sit outside your country of residence. We use encryption (SSL/TLS) to protect data in transit between your device and our servers. Data at rest is encrypted using industry-standard algorithms.

We work with third-party service providers to operate mercy4d: payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), cloud infrastructure providers, and analytics platforms. These processors are contractually bound to protect your data and use it only for the purposes we specify. We do not authorize them to use your data for their own marketing.

We retain your account data for as long as your account is active. After account closure, we retain transaction records for the period required by law (typically 5-7 years for AML compliance). We delete other personal data within 30 days of account closure unless legal obligations require longer retention.

Your rights and account control

You have the right to request deletion of your account and associated data. Contact our support team via in-app chat or email to request account closure. We will delete your personal data within 30 days, except for transaction records required by law.

You have the right to object to certain data processing. If you believe we are using your data unlawfully, you can lodge a complaint with your local data protection authority. We will cooperate with any official investigation.

You can enable two-factor authentication (2FA) on your mercy4d account for added security. We recommend enabling 2FA to protect against unauthorized access. You can reset your password anytime through your account settings.

Cookies and tracking

We use cookies to operate mercy4d: session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand how users interact with our platform. Cookies are small text files stored on your device; you can disable them through your browser settings, though this may affect platform functionality.

We do not use cookies for third-party advertising or behavioral tracking. Our analytics cookies are anonymized and do not identify you personally. We do not share cookie data with external advertisers.

Jurisdiction and legal compliance

mercy4d operates in supported jurisdictions where local law permits. Our privacy practices comply with applicable data protection regulations in those jurisdictions. If you are in a jurisdiction with specific data protection laws (such as GDPR in Europe), those laws may apply to your data even if mercy4d is not physically located there.

We comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations. We may be required to share your information with government authorities, financial intelligence units, or law enforcement if legally compelled. We will not disclose this to you if legally prohibited.

Contact and updates

If you have questions about our privacy practices, contact our support team via in-app chat or email. We will respond to privacy inquiries within 10 business days. If you believe we have violated your privacy rights, you can lodge a formal complaint with us or with your local data protection authority.

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on mercy4d. Your continued use of the platform after such notice constitutes acceptance of the updated privacy notice.

This privacy notice was last updated in 2024. We review and update our practices regularly to ensure compliance with evolving regulations and industry standards.

Related documents

Summary

We at mercy4d collect personal information to operate our platform, process payments, verify your identity, and comply with regulations. Your data is encrypted in transit and stored securely. We do not sell your information to third parties. You have the right to access, update, and delete your data. We use cookies for platform operation and anonymized analytics only. Our privacy practices comply with applicable laws in supported jurisdictions.

If you have questions about how we handle your data, contact our support team. We are committed to protecting your privacy and operating mercy4d transparently.